MEDIATION

We provide mediation services for disputes resulting from formal and informal complaints. With the assistance of the mediator, the process empowers two or more parties in conflict to uncover and address underlying issues and resolve disputes. During a mediation session, the mediator guides the parties in identifying concerns, developing options, and agreeing on a solution. Mediation provides a more timely, less costly, and less adversarial alternative to conflicts.

When is mediation appropriate:

• When past attempts at resolution have been unsuccessful
• When relationships are strained, but preservation or repair of the relationship is required 
• When communication efforts are ineffective
• When parties want to develop and own their resolution agreements

DISPUTE INTERVENTION

We provide dispute intervention services for informal disputes that typically occur outside of formal complaint processes. Dispute intervention empowers parties to develop a resolution that works best for them, helping to strengthen damaged relationships. When individuals and teams are trapped in conflict or are unable to collaborate, a neutral third party (mediator) helps parties of two or more work through conflict and come to a mutually agreeable solution. 

TEAM DISPUTE INTERVENTION

We help teams identify, address, and resolve disputes. During this process we help clients repair relationships, prioritize issues, set goals, make decisions, and build team cohesion.

TEAM ENGAGEMENT

We use highly interactive and engaging strategies to assist teams in learning to work together more collaboratively to become high performing teams.

FACILITATION

A facilitator helps guide teams through a collaborative process to assist with discussions, strategies, and decision-making.